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 Damaged or Faulty Items
We want you to love your LUMA ritual. If your order arrives damaged or faulty, please contact us within 7 days of receiving it at hello@lumamoments.com with a photo of the issue. We will replace it or refund you — your choice.

 Change of Mind
Because incense is a consumable product that is opened and lit, we cannot accept returns for change-of-mind purchases once the packaging has been opened. If your order is still sealed and unused, contact us within 14 days and we will do our best to help.

 Lost or Delayed Orders
If your order hasn't arrived within 30 business days, contact us and we will investigate with the carrier. If it is confirmed lost, we will resend or refund you in full.

 Refunds